Refund policy

# Returns, Refunds and Cancellations

## Contact us
For a cancellation, return or product issue, email bradwex90@gmail.com with your order number and a description of the issue. Photos may help our assessment but are not a condition of exercising your legal rights. We will provide return instructions where necessary.

## Cancellation before production
You may request cancellation and a full refund before your batch is submitted to the supplier. Please contact us promptly: a batch may be submitted as soon as it reaches 25 paid, uncancelled shirts.

## Change of mind after production begins
Because shirts are custom made to order, we do not offer voluntary change-of-mind returns or size exchanges after your order has entered custom production.

This restriction does not apply where we supply the wrong design or size, the shirt fails to match its description or stated measurements, it is faulty, or another consumer guarantee is not met. Please use the published supplier measurement chart when ordering.

## Batch fails to reach 25 shirts
If a batch does not reach 25 paid, uncancelled shirts within 30 calendar days from its first paid order, we cancel its unfulfilled orders and refund all amounts paid, including prepaid postage. There is no cancellation or processing fee. We do not automatically move your payment to another batch.

## Faulty, damaged or incorrectly supplied shirts
Australian Consumer Law applies to custom-made and discounted shirts. For a major failure, you may choose a refund or replacement. Minor problems will be remedied as required by law; further remedies may apply if a problem is not resolved within a reasonable time.

We may reasonably assess a claim. Proof of purchase can be your order confirmation or another purchase record. Original packaging is not required. There is no blanket reporting deadline that removes your consumer guarantee rights.

We reimburse reasonable return postage when a fault is confirmed. Keep postage receipts. We do not charge restocking fees for valid consumer guarantee claims.

## Refunds
Refunds are returned to the original payment method unless we agree otherwise with you. We notify you when the refund is processed. Your bank or payment provider may take additional time to make it available.

Nothing in this policy excludes rights to refunds, other remedies or compensation available under Australian Consumer Law.